Retail

One source of truth across outlets, e-commerce and finance.

A multi-outlet retail business unified sales, inventory and finance onto a single backbone — cutting the month-end close to a third and putting daily margin and GST readiness within reach.

Headline outcome

~3× faster

month-end close (9 days → 3)

The challenge

Where the business was losing.

Outlets, B2B orders and the online store ran on separate systems, so stock, pricing and customer data never agreed. Margin was visible only after a nine-day month-end close, and GSTR-1 filing was a manual, error-prone monthly scramble.

The audit · 2 weeks

What the audit surfaced.

Before building anything, we mapped the operation. These are the findings that shaped what we built.

F01

The same product carried different prices and stock positions across channels — no single source of truth.

F02

Month-end close took ~9 days, most of it manual reconciliation between billing, inventory and Tally.

F03

GSTR-1 was assembled by hand each month, with filing errors and no HSN-wise confidence.

What we built

The architecture, and the agents in it.

The data foundation, and the AI agents that turn it into decisions and action.

STEP 01

Unified sales & inventory backbone

POS, B2B and outlet orders and a shared-catalogue e-commerce storefront transact against one product, pricing and inventory backbone — the single source of truth the agents run on.

STEP 02

MIS automation & anomaly agents

Instead of a month-end scramble, an MIS agent assembles daily margin and store-KPI reporting and pushes it to leadership over WhatsApp within hours of close — while an anomaly agent flags pricing drift and unusual patterns across channels.

STEP 03

GSTR-1 automation agent

An agent assembles GSTR-1 directly from billing data across B2B and B2C with HSN-wise summaries and flags mismatches before filing — cutting monthly compliance effort and keeping the business audit-ready.

Implementation

Weeks 1–3Unified product, pricing and customer masters across channels

Weeks 4–6POS + B2B + e-commerce on one inventory backbone; daily KPI reports

Weeks 7–9Returns / credit-note workflow + automated GSTR-1

Results

Before → after.

Measured against the baseline the audit established — before and after, on the metrics that move the P&L.

Month-end close

~9 days3 days

Channel data

3 disconnectedSingle source

Margin visibility

Post-closeDaily

GSTR-1 filing

Manual, error-proneAutomated

The value created

Month-end close ~3× faster

Impact from reconciliation effort removed, margin recovered on live pricing, and compliance risk eliminated.

Month-end close~3× fasterFrom ~9 days to 3, most of it manual reconciliation removed

Reconciliation overhead15–20% freedFinance/ops bandwidth previously lost to cross-system reconciliation

Compliance effortGSTR-1 automatedManual assembly and error correction eliminated

Illustrative engagement. The client is anonymised and the figures are representative of the outcomes we target in this sector — but the capability described is real and deployed. Named, verified case studies replace these as clients approve publication.

Start here

Could this be your operation?

Start with a Business Transformation Audit — a structured working session where we map where AI changes your P&L, prioritised by impact.

See more case studies